OUR COMMITMENT TO YOU
Privacy
At Bible League Australia, we are committed to protecting your privacy. Your privacy is very important to us and we want you to be assured that our privacy practices are held to the highest standard.
Q: What personal information is collected? How do we use it?
When you choose to make a donation to Bible League Australia, the details you provide are used only for administration purposes. We will use your name and address in order to correspond with you, including donation receipts and other news of interest.
When you sign up to receive e-News or other information from Bible League Australia, we require your e-mail address. This allows us to send you our e-News updates and personalise our communications with you.
If you would rather not receive any announcements or special information from us, please notify in comments area on donation page or contact us via our Contact Us page.
Q: How does Bible League Australia protect information you provide?
All of the data we collect is protected against unauthorised access by secure encrypted channels and other security measures.
Q: Will Bible League Australia disclose the information it collects to outside parties?
Bible League Australia does not sell, trade or rent your personal information to others. We would only disclose you information if required by law.
Consent
By using our website, you consent to the collection and use of this information by Bible League Australia. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
We at Bible League Australia appreciate your interest in our ministry. We endeavour to at all times provide accurate information for your review while providing industry standard safeguards for any and all personal information you may submit.
Please feel free to contact us if you have any questions.
Copyright Restrictions
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Bible League Australia. Nothing contained herein shall be construed as conferring any licence by Bible League Australia to use any item displayed.
Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely.
Refund Policy
Bible League Australia does not generally refund donations. Once a purchase has been processed through the online Store you will generally not be able to cancel the purchase. For enquiries, please contact: 1800 800 937 or info@bl.org.au
Delivery Policy
Orders through Bible League Australia’s online Store will generally be fulfilled within 5 working days. However, this will be subject to the availability of stock and the delivery service standards of the national postal authority.
Links to other Websites
Bible League Australia website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave Bible League’s site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website. This information is used for statistical analysis purposes and then the data is removed from the system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Direct Debit Requests
In respect to a Direct Debit Request(DDR) arrangement/s made between Bible League Incorporated and you, our service to you and your rights are set out below:
In terms of the Direct Debit Request arrangements made between us and signed by you, we undertake to periodically debit your nominated account for the agreed amount for the specified project chosen by you.
Drawing Arrangements
By signing a Direct Debit Request, you request and authorise us to arrange for funds to be debited from your account:
a) The amounts drawn will be as due under the agreement or any agreed variations to it thereafter or any greater amount which you, either of you, or a third party instruct us to draw, provided such instruction is given in the manner specified in the operating authority held by us in connection with your account.
b) We will arrange for funds to be debited from your account:
i. As requested and authorised in the Direct Debit Request;
or
ii. According to any notice sent by you specifying the amount payable and the date the payment is due;
c) The donation will be deducted from your nominated account on the 15th day of the month. If the due date for payment falls on a non-working day or a national public holiday, the payment will be processed on the next working day.
d) We will give you at least 14 days notice, in writing when changes to the initial terms of the arrangement are made. This notice will state any changes to the initial terms.
e) If you wish to discuss any changes to the initial terms please contact our office on 1800 800 937 or 02 4734 7000 between the hours of 9am to 5pm (Mon-Fri)
f ) It is your responsibility to ensure that you have sufficient funds in the nominated account when payments are to be drawn. If you do not have sufficient funds then the payment will be regarded as not having been made;
g) You should be aware that:
i. Direct Debiting through Bulk Electronic Clearing System is not available on all accounts (check with your financial institution);
ii. Account details should be checked against a recent statement from your financial institution. If you are in any doubt, you should check with your financial institution before completing the Direct Debit Request;
and
iii. It is your responsibility to advise us if your nominated account is altered, transferred or closed.
h) If your drawing is returned or dishonoured by your financial institution we will notify you in writing and until otherwise notified cancel any further transactions.
Any transaction fees payable by us in respect of the above will be considered a loss unless notified by you to add them to the next debit from your account.
Enquiries
If you believe there has been an error in debiting your account, please contact our office as soon as possible so that we can resolve your query quickly.
Your records and account details will be kept private and confidential and will only be disclosed at your request or at the request of the financial institution in connection with a claim made to an alleged incorrect or wrongful debit, or otherwise as required by law. For all matters relating to the Direct Debit arrangement on your account, including requests for deferment of debits, alteration of debit arrangements or stopping or cancelling your Direct Debit Request, please call us on 1800 800 937 or 02 4734 7000 or email info@bl.org.au.
Disputes
• If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:
– within 7 business days (for claims lodged within 12 months of the disputed drawing) or
– within 30 business days (for claims lodged more than 12 months after the disputed drawing)
• You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.
Note: Your financial institution may ask you to contact us to resolve your disputed drawing prior to involving them.
